COVID -19

Per Emergency Order #1 released by the Office of Governor Evers, face masks are required to be worn by all individuals at Metropolis Resort, Action City, and Chaos Water Park.

Exceptions to the Mask Mandate

  • Individuals with medical conditions, intellectual or developmental disabilities, mental health conditions, or other sensory sensitivities that prevent the individual from wearing a face covering.
  • Children ages 5 and under.
  • While eating or drinking.
  • While swimming or on duty as a lifeguard.
View Emergency Order Here

To Our Guests,

Metropolis Resort was founded in 2005 to give families a safe place to have fun. That continued commitment is stronger than ever as we near closer to our re-opening. Over the last fifteen years of operation, we have built a strong foundation on three basic principles safety, cleanliness, and fun. As we begin to re-open our doors and welcome you back, we want to inform you of the safety measures we have put in place. During our 66 days of closure, we went back to the drawing board to ensure our operation was as safe, clean, and fun as possible. Below are some of the changes that we have put in place.

Food Service

  • Increased our bottle soda offerings and discontinued self-service fountain soda
  • Added menu boards where available to eliminate paper menus
  • Single-use utensils and plates have been added to all service options
  • Restaurant seating and occupancy have been reduced to regulation standards
  • Increased sanitization of high-contact areas within foodservice operation
  • Encouraged use of cash-less payment options to reduce unnecessary physical contact

 Action City

  • Sanitation stations will be located through Action City to ensure safe game/ride operation
  • Increased staffing for cleaning procedures
  • Created new staff role for high-contact cleaning duties
  • Increased distance between arcade games for social distancing
  • Occupancy requirements have been updated to regulation standards
  • Encouraged use of cash-less payment options to reduce unnecessary physical contact

 Hotel

  • Renovated Hotel Front Desk for social distancing
  • Enabled electronic check-in to reduce unnecessary physical contact
  • Provide stay-over bags instead of traditional stay over service
  • Added service of bagged ice and removed self-service ice options for regulation standards
  • Increased guest safety measures in the room by removing items that are difficult to sanitize
  • Encouraged use of cash-less payment options to reduce unnecessary physical contact

 Water Park

  • Occupancy requirements have been updated to regulation standards
  • Continuous digital monitoring of pool chemical levels to ensure safe pool operation
  • Increased pool attendants focused on the sanitization of high-contact areas
  • Encouraged use of cash-less payment options to reduce unnecessary physical contact
  • Water Park towels laundered according to safety regulations

 Staff

  • Employees who have symptoms of COVID-19 will not be allowed to work
  • Employees must wash hands or sanitize between guest transactions
  • Continued sanitization training for all staff members
  • Where feasible staff members must wear face coverings while assisting guests

We will continue to follow the Centers for Disease Control and Prevention guidelines as this ever-changing situation progresses. As always, thank you to all our guests and employees who continue to make Metropolis Resort an extraordinary place in the Eau Claire community.

Also, the CDC provides more information for travel at the link below.

https://www.cdc.gov/coronavirus/2019-ncov/travelers/faqs.html



Tips from CDC

Each of us plays a critical role in preventing the spread of COVID-19. Healthy hygiene is a must for all. Here are some steps from the CDC to protect yourself.

Clean your hands often

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing. It is especially important to wash:
    • Before eating or preparing food
    • Before touching your face
    • After using the restroom
    • After leaving a public place
    • After blowing your nose, coughing, or sneezing
    • After handling your mask
    • After changing a diaper
    • After caring for someone sick
    • After touching animals or pets
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands. 
Avoid close contact

Stay home if you’re sick

Cover coughs and sneezes

  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
  • Throw used tissues in the trash.
  • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.
Cover your mouth and nose with a cloth face cover when around others

  • Cover your mouth and nose with a cloth face cover when around others You could spread COVID-19 to others even if you do not feel sick.
  • Everyone should wear a cloth face cover when they have to go out in public, for example to the grocery store or to pick up other necessities.
  • Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
  • The cloth face cover is meant to protect other people in case you are infected.
  • Do NOT use a facemask meant for a healthcare worker.
  • Continue to keep about 6 feet between yourself and others. The cloth face cover is not a substitute for social distancing.
Clean and disinfect

  • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.